A one-time service that covers the setup for a technology.
A monthly service that covers support for or provision of a specific technology.
A monthly plan that covers support for most technologies.
Parts Upgrades / Replacements
Not everyone can afford buying a brand new laptop/desktop every time they need an upgrade. Most of the time, upgrading from an HDD to an SSD, or adding more memory to the system does the job sufficiently at a fraction of the cost.
Volatile Memory (RAM)
Memory modules come mostly in 2 form factors: DIMMs for desktops and SO-DIMMs for laptops (with a few exceptions). They are then further divided into various DDR technologies, with the majority of modern machines using DDR3 and DDR4 memory in certain variations. To add more to the mix, memory speed is also a thing that could affect performance, especially on an AMD Zen-based system. Most operating systems can be booted up with just 2GB of memory, but at least 4GB is almost essential for even the lightest use, with 8GB as a recommended minimum to ensure comfortable use and some multitasking; A gaming system could utilize up to 16GB of memory, and various creative applications could benefit from having 32GB or more of memory.
Solid-State Drive (SSD)
The NAND Flash chips makes SSDs the superior choice over other storage forms by far. With no moving parts, SSDs provides both better performance in read/write speeds and overall longevity. Coming in two main configurations: SATA and PCI-e. SATA connections has its transfer speeds maxed out at 6Gbps; while PCI-e connections usually offer even better performances depending on its generation and chip design. Most SSDs come as a 2.5″ drive or NVMe PCB, while other form factors such as 3.5″ drives and mSATA SSDs exists as well though unconventional. A light user is recommended to use at least 128GB of SSD as a boot drive for their computer, while more advanced users may benefit from using 256GB or 512GB SSDs offering more space for demanding programs.
Hard Disk Drive (HDD)
Hard disk drives, or mechanical drives, are a type of specific enclosure for a mechanical disk reader. Although SSDs provide much superior performance and endurance, HDD is much more economical in terms of large-scale storage. Especially for low read/write environments such as backups and archives, its inferior speed does not affect real-world applications much when used appropriately. Most desktop HDDs come in 3.5″ form factor with up to 20TB of storage, while most laptop HDDs come in 2.5″ form factor with up to 5TB of storage, with varying thickness. Depending on the use case, an internal HDD with a storage capacity of between 512GB and 4TB is usually recommended. Under certain performance-bound applications, high-capacity SSDs may still come out on top as the superior choice for additional storage.
No Microsoldering Repairs
Due to the lack of micro-components available in stock, we have decided not to provide any component-level repairs that requires soldering until further notice. This may or may not affect services for devices that suffered water or drop damage depending on its nature. Part replacement services are not affected.
Due to the nature of the service workshop, most subsequent charges will be inclusive of additional costs such as taxes, logistics and acquisition costs. Payments are therefore preferred in the form of cash and will be pre-adjusted to facilitate clients and minimize confusion. Such pricings are denoted using an “i” letter in superscript.
Back-Order Down Payment
For certain parts not immediately available in stock, usually due to outdated hardware or device-specific components, such parts may need to be back-ordered, and would usually arrive within 2-3 days. To have the parts back-ordered to be ready at the time of servicing, we may require our clients to complete a down payment of up to 50% of the parts’ value in advance. A receipt for the down payment would be issued, and the amount would be credited at the time of servicing.
For certain manufacturers, their devices may come with serviceability claims that states tempering with the device to certain extents would result in various consequences, for example, taking off the back panel voids the warranty for the device. Under the circumstances that we are authorized by our clients to work on these devices, we may require our clients to sign a Serviceability Waiver that would protect our servicing from such liabilities. On the other hand, if a device, due to its poor design, material or build quality, or previous use/tempering before our servicing, shows damage vulnerability to some capacity, we may require our clients to sign a Damage Waiver that would protect our servicing from such liabilities despite our effort in proper handling.